Refund policy
Thank you for choosing HZS Sneaker Factory. We are committed to providing you with high-quality wholesale sneakers. Due to the nature of our factory-direct wholesale business, please carefully read the following policy.
Return Policy We accept return requests, provided that the items meet the following conditions:
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Timeframe: You must request a return within 30 days of receiving your item.
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Condition: Items must be in their original condition—unworn, unwashed, with all original tags attached, and in their original packaging boxes.
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Process: To initiate a return, please contact us at nakanobestwaifus43@gmail.com with your order number and the reason for the return.
Refund Process Once we receive and inspect your returned item, we will notify you via email. If approved, a refund will be automatically applied to your original payment method. Please note that it typically takes 5-10 business days for your bank or credit card company to process the refund.
Return Shipping Costs Unless the product has a clear manufacturing defect, return shipping costs are the responsibility of the customer.
Damages and Issues If you receive a product with quality issues, please take photos and email us at nakanobestwaifus43@gmail.com within 48 hours of delivery. We will work to resolve the issue through a replacement or refund as quickly as possible.